Dispute Resolution

Dear Customer,

Giving you support so that you can exercise your right to complain to an official, third-party and impartial entity, and as provided for in Law n.144/215, of September 8, 2015, we have gathered some information that will help you in this process.

If you are not satisfied with the solution presented by our company in the face of a dispute, you can contact one of the Entities for Alternative Dispute Resolution, whose contacts we disclose:

1. CNIACC - National Center for Information and Arbitration of Consumer Disputes
Phone: 213 847 484; E-mail: cniacc@unl.pt

2. CIMAAL – Algarve Consumer Dispute Information, Mediation and Arbitration Center
Phone: 289 823 135; E-mail: Acimaal@mail.telepac.pt

3. CACCDC Consumer Dispute Arbitration Center of the District of Coimbra

Phone: 239 821 690/289. E-mail: geral@centrodearbitragemdecoimbra.com

4. CACCL Lisbon Consumer Dispute Arbitration Center

Phone: 218 807 000 / 218807030. E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

5. CICAP Consumer Information and Arbitration Center of Porto

Phone: 225 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt

6. TRIAVE Consumer Dispute Arbitration Center of Vale do Ave/Arbitration Court

Phone: 253 422 410; Email: triave@gmail.com

7. CIAB Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

Phone: 253 617 604; E-mail: geral@ciab.pt

8. CACC Consumer Dispute Arbitration Center of the Autonomous Region of Madeira

Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal; E-mail: centroarbitragem.sras@gov-madeira.pt

9. CIMPAS Insurance Information, Mediation and Ombudsman Center


Alternatively, you can consult the Consumer Portal, at www.consumidor.pt, or the European Online Dispute Resolution Platform, at http://ec.europa.eu/consumers/odr .