Within Portugal (mainland), shipping costs are free on orders over 65€.
To Portugal (mainland) on all orders under the above value, or to other destinations, regardless of the order value, shipping costs are calculated according to the weight or dimensional size and the country and/or region of destination.
Orders are shipped within 3 working days, upon payment receipt. We do not guarantee these timings during promotions, sales and Christmas.
The delivery address might not be the invoice address. You can choose to receive your order at your workplace but ask that the invoice address be your home address. To this end, you should indicate the address where you want to receive your order.
The customer must inspect the packaging for possible damage when it is delivered. If the customer finds that the products are damaged, they must not accept the delivery of the order, which will be returned. A delivery is considered to have been accepted once the delivery is signed upon receipt at the indicated address.
In the case of a package being returned because it was not claimed or because of insufficient/incorrect address, a new shipment will only be made upon payment of the correspondent shipping costs.
Any claim for non-receipt of the order must be made within a maximum of 30 days from the date the order was placed. After this period, Trendy Planet Generation cannot be held responsible for the loss of the order.
Trendy Planet Generation shall not be liable for failure to perform or delay in performing, any obligation that is due to an event of force majeure, i.e. an event, act or omission, beyond Trendy Planet Generation's reasonable control.