SHIPPING

For orders worth less than €65, for mainland Portugal, and for another location, regardless of the value of the order, the value of postage is calculated based on the weight (actual or volumetric) and the country and/or

delivery region.

Orders are shipped within 3 business days after confirmation of order.

payment. Delivery times may be longer in times of

large volume of orders.

After the shipment of the order, you will receive a link to track the order delivery.

The delivery address may not match the billing address. He can, therefore choose to receive the order at your place of work and keep as billing address your personal address. For that purpose, just

indicate it at the time of checkout.

Upon receipt of the order, check the external conditions of the

packaging, and in case of visible damage, these must be reported in the

Transport Guide that is signed and returned to the carrier.

By accepting the order, it is considered to be in good condition.

In the event of a return to the sender because no claim has been made to

order, due to incorrect or insufficient address, the reshipment will only be made

upon repayment of shipping costs.

Any claim for non-receipt of order must be made

within a maximum period of 30 days from the date of placing the order.

After this period, Trendy Planet Generation is not responsible for the

removal of it.

Trendy Planet Generation shall not be liable for non-compliance, or

lives in the fulfillment of any obligation that is due to an event

force majeure, i.e. an event, act or omission outside its

control.

Within Portugal (mainland), shipping costs are free on orders over 65€.
To Portugal (mainland) on all orders under the above value, or to other
destinations, regardless of the order value, shipping costs are calculated
according to the weight or dimensional size and the country and/or region of
destination.
Orders are shipped within 3 working days, upon payment receipt. We do not
guarantee these timings during promotions, sales and Christmas.
The delivery address might not be the invoice address. You can choose to
receive your order at your workplace but ask that the invoice address be yours
home address. To this end, you should indicate the address where you want
to receive your order.
The customer must inspect the packaging for possible damage when it is
delivered. If the customer finds that the products are damaged, they must not
accept the delivery of the order, which will be returned. delivery is
considered to have been accepted once the delivery is signed upon receipt at
the indicated address.
In the case of a package being returned because it was not claimed or
because of insufficient/incorrect address, a new shipment will only be made
upon payment of the corresponding shipping costs.
Any claim for non-receipt of the order must be made within a maximum of 30
days from the date the order was placed. After this period, Trendy Planet
Generation cannot be held responsible for the loss of the order.
Trendy Planet Generation shall not be liable for failure to perform or delay in
performing, any obligation that is due to an event of force majeure, ie an
event, act or omission, beyond Trendy Planet Generation's reasonable control.